Order Returns Specialist

Job Description

Job Description

About the Role

We are seeking a detail-oriented and customer-focused Claims Resolution Specialist to join our team. This role is responsible for managing and resolving claims submitted by customers, transportation, and credit departments. Using a Customer First approach, you will balance customer satisfaction with company interests, ensuring timely and accurate resolution of issues while supporting healthy accounts receivable aging.

Key Responsibilities

• Process credits, returns, and debits for customer claims promptly and accurately.
• Understand the full lifecycle of orders and shipments to effectively troubleshoot issues.
• Follow up consistently on outstanding claims and RMAs to prevent aging of accounts receivable.
• Report daily metrics on claim status, including processed and oldest claims.
• Initiate root cause investigations by collaborating with flagged departments.
• Communicate effectively with customers and internal teams via phone and email.
• Identify and report trending issues, assisting in resolution efforts.
• Build strong cross-functional relationships with credit, transportation, order processing, and shipping teams.
• Perform other duties as assigned.

Qualifications

Why Join Us?

This is a great opportunity to contribute to a collaborative team that values problem-solving, customer satisfaction, and continuous improvement. If you’re passionate about resolving issues and building strong internal and external relationships, we’d love to hear from you.

Pay and Benefits

The pay range for this position is $20.00 - $23.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Delavan,WI.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.