Field Service Technician

Field Service Technician

Water Treatment & Controls Technology, Inc. (WTCT) is a water and wastewater utility treatment equipment and service company established in 1976. WTCT's equipment sales and services are focused on Florida, Georgia, and Alabama. We pride ourselves on providing reliability, professionalism, quality, and value for our customers. We are looking for a Field Service Technician to be based in our southern Florida region.

Summary

The purpose of this position is to favorably represent WTCT to the public and generate profitable business by providing installation, repair, and preventive maintenance service to the Company's customers. Must have technical and mechanical knowledge of the water and wastewater treatment industry. Excellent communication skills and a pleasing personality is required. Overnight travel is a requirement of this position. Continued training throughout employment is required and provided by WTCT. Must possess a valid driver's license.

EXAMPLES OF WORK (illustrative only) :

• Perform day-to-day activities as they relate to the customer's needs.
• Interacting with municipal, industrial, and private utility customers by phone, in person, or any form of written correspondence.
• Daily completion of scheduled maintenance (preventive / corrective / investigative) related service and / or project orders.
• Perform chemical feed and water / wastewater treatment equipment installations as required.
• Create a work schedule to include making appointments with end users, engineers, and contractors, as necessary.
• Review service log daily to ensure service orders are addressed in the most efficient manner possible.
• Complete various other components within their duties such as managing idle times and other time management related factors.
• Participate in the coordination of activities as it relates to the service log with WTCT management and sales representatives to meet customer expectations.
• Identify and implement corrective action where necessary to maintain WTCT standards.
• Ensure assigned company vehicles are operated in accordance with company policy.
• Adhere to all WTCT policies and procedures.
• Recommend process improvements.
• All other duties as assigned.

Required Knowledge :

Physical Demands :

Must possess mobility to work in water / wastewater treatment plants and related facilities : strength, stamina, and mobility to perform heavy physical work, to work in confined spaces, around machines, to climb and descend ladders, and to operate varied hand and power tools and construction equipment : vision to read gauges and identify appurtenances; and hearing and speech to communicate in person and over the telephone.

This job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects up to seventy-five pounds and heavier weights with the use of proper equipment.

Environmental Elements :

A wide range of working conditions are experienced in this position. The employee may experience warehouse, office, construction, industrial, or water / wastewater treatment plant environments depending on where service opportunities are located. The possible hazards that might be encountered include exposure to the weather, power tools, hazardous chemicals, electrical shock, constant lifting, and extended periods of driving. Safety training and personal protective equipment is provided as needed.

Minimum Education and Experience :

High School diploma or state recognized equivalent. One (1) year of progressively responsible utility-related experience; OR any equivalent combination of experience and training which provides the required knowledge.

Compensation and Benefits : Pay is commensurate with experience and market reflective. WTCT offers a comprehensive benefits package including medical, dental, vision, and life insurance, short / long term, paid time off, holiday pay and 401(k) with company match.

Water Treatment & Controls Technology, Inc. offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to veteran status or any other protected class. WTCT is a Drug Free Workplace . Since we do business with Federal, State, County, and local governments, we follow the Federal law in which use of marijuana is illegal. We require drug tests on a pre-employment, post-accident, random, and reasonable suspicion basis. A positive drug test for marijuana is not passing even in locations where marijuana use is legal for medical and / or recreational purposes.

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