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US - Staffing - IT - Application Support Specialist

US - Staffing - IT - Application Support Specialist

Hire TalentKent, WA, United States
10 hours ago
Job type
  • Full-time
Job description

Overview

Description : Application Support Specialist

Contract : 1 year

Hours : Fully remote. 8 AM - 4 PM EST

Rate : Max bill rate

Responsibilities

  • Provide clear, timely, and professional communication to internal customers regarding their tickets
  • Collaborate with senior team members and other support teams to identify defects and assess user impact
  • Learn and understand new functionality implemented in monthly releases
  • Identify opportunities for continuous improvement
  • Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
  • Participate daily in required team and support group meetings
  • Ability to think creatively and outside the box

Qualifications

  • years of IT experience
  • 13 years of insurance industry experience (preferred)
  • Experience conducting user access reviews (preferred)
  • Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
  • Proficient with Microsoft Office (Word, Outlook, Excel)
  • Experience with Guidewire Suite
  • Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
  • Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
  • Experience writing clear technical how-to guides

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    It Support Specialist • Kent, WA, United States

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