Personal Banker I

General Responsibilities / Job Summary

The Personal Banker I will exemplify quality service standards while providing a variety of banking solutions and recommending and selling bank products and services. By displaying excellent customer service skills, the Personal Banker I will identify opportunities to expand current banking relationships and engage prospects to earn new bank customers.

• Responsible for accurately processing customer transactions, addressing customer inquiries, displaying excellent customer service skills, identifying opportunities to expand current banking relationships and engaging prospects to earn new bank customers.
• The Personal Banker will also be responsible for opening new deposit accounts, performing account maintenance, initiating sales focused conversations and assisting with loan product conversations and application processing.
• Accurately processes customer transactions including deposits, withdrawals, check cashing, loan payments, and general ledger entries.
• Provides excellent customer service adhering to the WOW Customer Service standards of performance while seeking cross-selling opportunities.
• Balances the teller cash drawer, recycler and vault daily and keeps differences within an acceptable level.
• Seek service to sales opportunities out of customer interaction and transaction processing. Perform account opening and maintenance. Assist with processing applications.
• Adheres to all bank policies and federal regulations including, but not limited to, Currency Transaction Reporting, Check Cashing Policy, Confidentiality of Customer Information, Cash Management, CIP (Customer Information Program), and BSA (Bank Secrecy Act).
• Keeps current on Products and Services offered by the bank.
• Performs other duties as assigned.

PM 22

Requirements

Minimum Qualifications

Education / Training :

Knowledge / Skills / Abilities :

Experience :

Required Certification / Licenses :

Travel Requirements :

Physical and Mental Job Requirements :

Working Conditions

Climate controlled / sufficiently illuminated professional office environment. Ability to perform essential functions / duties through use of appropriate computer and general office equipment.