Spaceport Operations Coordinator

Spaceport Operations Coordinator

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Spaceport Operations Coordinator

The role of a Spaceport Operations Coordinator will be to effectively manage guest experience and administrative needs for the vehicle rental operation. You will help develop and implement effective customer service strategies and program optimization. The duties of Spaceport Operations Coordinator will include, but are not limited to : coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, and engaging with customers. The Spaceport Operations Coordinator will support the mission by providing efficient transportation for employees with excellent customer service that will boost morale and productivity within SpaceX.

Responsibilities :

• Schedule, track, and follow up on vehicle preventative and corrective maintenance appointments required through the company to ensure high vehicle reliability and performance
• Promote workflow consistency and accuracy while maintaining and reporting transportation KPI, metrics, and data
• Coordinate all vehicle requests and inquiries while communicating directly with customers via email, phone call, direct messaging, and in person
• Coordinate all off-site transportation requests, including Tesla rentals, team builders, and VIP tours, to ensure vehicle and driver availability
• Work with the leadership to ensure efficient driver scheduling and upcoming events that will require added staffing
• Assist with the resolution of incorrect data reporting by identifying inaccurate data points
• Update and utilize metrics to drive results as applicable with transportation personnel
• Work with spaceport supervisors and managers to ensure all metric-driven action requirements are completed
• Develop and maintain reports to highlight needs, deliverables, and constraints as required for internal and customer use
• Assist spaceport leadership and project teams with action item updates
• Support management of vehicle certifications and registration
• Support spaceport requisition creation for scheduled contract work
• Support projects or productivity development activities

Basic Qualifications :

Preferred Skills and Experience :

Additional Requirements :

ITAR Requirements :

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application / interview process should reach out to EEOCompliance@spacex.com.