Sea Logistics Customer Care Specialist - Import

Sea Logistics Customer Care Specialist

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Sea Logistics Customer Care Specialist supports customers, internal stakeholders by providing helpful information, solutions, responding to the concerns of customers timely and effectively. You will act as a customer advocate with US Operational Care Center and overseas Customer Care Locations to help ensure that customers are satisfied with the products & services provided.

How you create impact :

• Deliver customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers.
• Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, proactively advising to ensure customer satisfaction.
• Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases.
• Ensure all interactions are logged in CRM system (CoreLog).
• Ensure delivery against all financial targets and strategic objectives.
• Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote.
• Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the Operational Care Center (OCC).
• Ensuring high proficiency in Kuehne+Nagel applications and eTouch tools through training empowers our Customer Care Location (CCL) to effectively offer these tools to our customer.

What we would like you to bring :

What's in it for you? There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Kuehne+Nagel is an equal employment / affirmative action employer.