Territory Sales Representative / Digital Success Specialist - New England

Account Representative (AR) - Remote

PathologyWatch, the leader in Digital Dermatopathology, is seeking a detail-oriented and proactive Account Representative (AR) to join our remote team. This role is critical in supporting Territory Sales Representatives (TSRs) with both current and new client onboarding, ensuring smooth transitions and maintaining strong customer relationships.

Additionally, the AR will play a key role in regional sales revenue operations, maintaining accurate CRM data, updating sales pipelines, and providing critical sales support to leadership. This position is ideal for someone who is highly organized, excels in customer engagement, and thrives in a fast-paced, sales-driven environment.

Key Responsibilities

TSR & Client Support

• Act as the primary support for TSRs, assisting with both existing accounts and onboarding new clients.
• Maintain regular communication with dermatology clients to address inquiries, provide support, and ensure satisfaction.
• Facilitate a seamless onboarding process for new clients, coordinating with internal teams to ensure a smooth transition.
• Provide insights and support to strengthen client relationships and optimize sales opportunities.

Sales Revenue Operations & CRM Management

Required Skills & Qualifications :

Preferred :

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

All job requirements listed indicate the minimum level of education, knowledge, skills and / or experience necessary to proficiently perform the job. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees will be required to perform any other job-related duties assigned by their supervisor, subject to reasonable accommodations.