Community Support Specialist

Job Description

Job Description

Job Title : Community Support Specialist Prepared By :   Human Resources Department : Rental Property and Operations Prepared Date : October,20, 2025 Reports To : Rental Property and Operations Manager FLSA Status : Non-Exempt

Summary :  Community Support Specialist is responsible for assisting with the coordination and implementation of events, programs, and services with the overall intent of enriching the lives of all Samano Flats residents. The Community Support Specialist actively participates in a team that serves as a liaison between supportive service partners, community service agencies and resident needs. The job will include receiving requests for information, making proper referrals to sources that can help with identified needs, planning and managing programs as designated by the supervisor, and the responsibility of keeping complete and accurate documentation.

Essential Duties and Responsibilities :

Conduct Needs Assessments

• Perform comprehensive intakes to understand residents' current circumstances, identify immediate needs, and outline short-term and long-term goals for personal growth and stability.

Build and Maintain Relationships

Communication

Provide Day-to-Day Support

Pantry Management

Oversee pantry operations, ensuring it is well-stocked, organized, and aligned with the dietary and cultural needs of residents, while maintaining accurate documentation and reporting.

Data Management and Documentation

Maintain accurate, timely, and detailed case notes in systems like One Drive or SharePoint.  Document all resident touchpoints, progress, and outcomes to ensure accountability and track success daily.

Liaison with Case Managers and Collaborative Partners

Identify residents requiring more intensive support and coordinate meetings with case managers to ensure they receive appropriate assistance.

Crisis Intervention and Disaster Relief

Respond promptly to resident crises, providing immediate support, guidance, or referrals to specialized services as needed.

Advocacy and Referrals

Advocate for residents by connecting them to external resources, including healthcare, employment, education, and housing services, to help them achieve their goals.

Promote Community Engagement

Encourage resident participation in community events by distributing flyers, calendars, and knocking on doors. Create opportunities for residents to connect and build support networks.

Professional Development

Attending continuing education workshops, training, and events to stay updated on best practices, emerging trends, and effective strategies in community support and social services.

Flexible and Creative Approach

Adapt to the unique and evolving needs of residents, employing innovative and compassionate methods to address challenges and achieve program objectives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities :   N\A.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and / or ability required.

Physical Requirements

Must have the ability to lift moderately heavy objects up to 25lbs. and perform duties requiring extensive maneuverability and normal strength.

Transportation Requirements

Reliable transportation is always required. As timely travel is required with short notice, a personal vehicle is required. Millage is reimbursed.

Attendance and Punctuality

Attendance is an essential job function.  This position requires the ability to flexible and non-traditional hours. It is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when required.

come dream. come build. IS AN EQUAL OPPORTUNITY EMPLOYER.

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