Helpdesk Technician

A company is looking for a Helpdesk Technician to provide technical assistance and support to users.

Key Responsibilities

Process service requests and escalate issues to IT team members as needed

Provide helpdesk and technical support via phone or remote access

Assist with troubleshooting, system errors, and the implementation of new software

Required Qualifications

High school diploma or equivalent; bachelor's degree in a related field preferred

Proven experience as a help desk technician or in a customer support role

Tech-savvy with knowledge of office automation products and databases

Good understanding of computer systems, mobile devices, and tech products

Ability to diagnose and resolve basic technical issues