Providing first-level technical support, the full-time Helpdesk Technician will assist users with hardware, software, and networking issues remotely, ensuring timely resolution of incidents and service requests. Key responsibilities Act as the initial point of contact for technical support, assisting users via phone, chat, and ticketing systems Deliver technical support for computer hardware, software, networks, and telephony systems Manage user accounts, including password resets and permissions, while adhering to IT policies and compliance requirements Required qualifications Associate's Degree in Information Technology and 2+ years of experience as a help desk technician or similar role, or equivalent education and experience Preferred certifications include CompTIA A+ and/or Network+ Experience administering Microsoft Windows operating systems and Office products Strong understanding of Active Directory and Microsoft 365 administration Working knowledge of TCP/IP network protocols
Helpdesk Technician • Redding, California, United States
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