Helpdesk Technician

A company is looking for a Tier 1 Helpdesk Technician.

Key Responsibilities

Troubleshoot and maintain servers, workstations, networking equipment, and software applications

Provide technical support services to customers over the phone

Monitor customer system environments and escalate technical issues as needed

Required Qualifications

High School Diploma or equivalent

1+ year(s) work experience in a customer-focused IT Help Desk position

Proven ability to troubleshoot and maintain servers, workstations, and Microsoft Windows 10 software applications

Proven Active Directory experience

Willingness to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule