Application Support Analyst

Application Support Analyst

San Francisco Bay Area, CA

6+ Months Contract

Scope of Work, Skills and / or Qualifications :

• Basic knowledge of programming languages such as C#, Java, Go, Python, C++, JavaScript, TypeScript (ReactJS), Swift, Kotlin, HTML, CSS, and JavaScript frameworks.
• Familiarity with database technologies like MySQL, PostgreSQL, and web application / server-side frameworks such as ASP.net, Next.js, Node.js, .NET, .NET Framework, etc.
• Understanding of database management systems for storing and retrieving data including SQL, Microsoft SQL developer, Oracle SQL Developer, API, Kubernetes, etc.
• Interpret application logs to diagnose issues.
• Experience with ticket management systems such as ServiceNow.
• Respond to technical problems that occur abruptly and require immediate solutions.
• Document long-term changes and short-term changes implemented.
• Direct a team of software developers with any application enhancements and / or day-to-day maintenance.
• Assess customer complaints, inquiries, or problems reported vi variety of channels, such as but not limited to, email, phone, chat, ticket, and more.
• Ensure that client systems are fully operational, and any loss of service is restored in a timely and efficient manner.
• Deployment of service releases, patches, requests, and customizations.
• Maintaining and updating technical documents and procedures.
• Deliver regular and customized application training to users within the Agency.
• Prepare maintenance plans and upgrading schedules for the application systems.