Talent.com
Healthcare Help Desk Supervisor

Healthcare Help Desk Supervisor

VirtualVocationsCedar Rapids, Iowa, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Help Desk Supervisor - Remote US.

Key Responsibilities

Supervise daily operations of the Help Desk team to meet service levels and quality standards

Provide coaching and performance feedback to team members to enhance professional development

Manage escalated calls and complex issues, ensuring prompt resolution and support for staff

Required Qualifications

3-5 years of experience in a call center environment, with 1-2 years in a supervisory role

Strong knowledge of healthcare, Medicaid, or insurance processes preferred

Proficiency in Microsoft Office and call center systems

Strong organizational skills with the ability to manage multiple priorities

Experience in coaching and motivating diverse teams

Create a job alert for this search

Help Desk • Cedar Rapids, Iowa, United States

Related jobs
  • Promoted
Medical Management Coordinator

Medical Management Coordinator

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Medical Management Coordinator I (Remote).Key Responsibilities Provide customer support for operational inquiries, including benefit verification and authorization mana...Show moreLast updated: 7 days ago
  • Promoted
Patient Access Coordinator

Patient Access Coordinator

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Patient Access Scheduling Coordinator.Key Responsibilities Schedule routine and complex primary care and specialty appointments Perform full patient registration and v...Show moreLast updated: 30+ days ago
  • Promoted
Licensed Clinical Supervisor

Licensed Clinical Supervisor

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Supervisor, Clinical Administration - Remote.Key Responsibilities Provide leadership to a team of clinicians supporting membership in multiple facets of care Guide and...Show moreLast updated: 30+ days ago
  • Promoted
Certified Medical Coder III

Certified Medical Coder III

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Medical Coder III with Cardiology experience.Key Responsibilities Review and submit 64 encounters per day related to various cardiology services Maintain coding knowle...Show moreLast updated: 23 hours ago
  • Promoted
Clinical Operations Manager

Clinical Operations Manager

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Line Manager to oversee the execution of clinical trials and manage clinical study teams.Key Responsibilities Lead the operational planning and execution of clinical tr...Show moreLast updated: 30+ days ago
  • Promoted
Patient Access Specialist

Patient Access Specialist

VirtualVocationsCedar Rapids, Iowa, United States
Part-time
A company is looking for a Patient Access Specialist, Part-time, Days (Remote - Must reside in IL, IN, IA, or WI).Key Responsibilities Provide exceptional customer service and maintain patient co...Show moreLast updated: 30+ days ago
  • Promoted
Kentucky Licensed Care Manager

Kentucky Licensed Care Manager

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Care Manager (RN) to develop and facilitate care management activities for members with physical needs. Key Responsibilities Evaluate member needs and recommend care pla...Show moreLast updated: 12 days ago
  • Promoted
Certified Coder Physician

Certified Coder Physician

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Coder Physician.Key Responsibilities Abstract, code, sequence, and interpret clinical information from various medical records Assign correct principal and secondary d...Show moreLast updated: 30+ days ago
  • Promoted
Certified Medical Coder

Certified Medical Coder

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Medical Biller and Coder.Key Responsibilities Review and accurately assign CPT, ICD-10, and HCPCS codes for office and telemedicine encounters Collaborate with provide...Show moreLast updated: 30+ days ago
  • Promoted
Mississippi Licensed Care Manager

Mississippi Licensed Care Manager

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Care Manager (RN) to develop and facilitate complex care management activities for members with physical needs. Key Responsibilities Evaluate member needs and recommend ...Show moreLast updated: 30+ days ago
  • Promoted
Certified Coding Manager

Certified Coding Manager

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Coding Manager - Remote.Key Responsibilities Manage coding staff activities, ensuring compliance with laws and regulatory requirements Train and supervise coding depar...Show moreLast updated: 30+ days ago
  • Promoted
Healthcare Industry Success Leader

Healthcare Industry Success Leader

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for an Industry Success Leader (HCLS).Key Responsibilities Serve as a Consulting Leader, leveraging domain expertise to improve client business outcomes Own and develop a bo...Show moreLast updated: 1 day ago
  • Promoted
Certified Medical Coder - IL

Certified Medical Coder - IL

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a HIM Certified Coder.Key Responsibilities Accurately code hospital inpatient, outpatient, and professional fee encounters using appropriate coding systems Provide inter...Show moreLast updated: 2 days ago
  • Promoted
Clinical Service Excellence Manager

Clinical Service Excellence Manager

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Clinical Service Excellence Manager to oversee clinical processes and support Neurology programs. Key Responsibilities Oversee clinical processes and serve as the client...Show moreLast updated: 1 day ago
  • Promoted
Clinical Administrative Coordinator

Clinical Administrative Coordinator

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Clinical Administrative Coordinator - Remote in Texas.Key Responsibilities Ensure adherence to state contracts, CMS requirements, and submission timelines for reports a...Show moreLast updated: 30+ days ago
  • Promoted
Practice Coordinator

Practice Coordinator

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Practice Coordinator.Key Responsibilities : Schedule, reschedule, and confirm virtual patient appointments while managing provider calendars Initiate and troubleshoot t...Show moreLast updated: 30+ days ago
  • Promoted
Senior Medical Administrative Clerk

Senior Medical Administrative Clerk

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for a Medical Administrative Clerk, Senior.Key Responsibilities Serve as the primary point of contact for patients, staff, and guests, handling administrative tasks associate...Show moreLast updated: 14 days ago
  • Promoted
Associate Practice Manager

Associate Practice Manager

VirtualVocationsCedar Rapids, Iowa, United States
Full-time
A company is looking for an Associate Practice Manager.Key Responsibilities Assist in overseeing administrative, care coordination, and field support teams to ensure timely and high-quality patie...Show moreLast updated: 1 day ago