Application Support (L2 / L3)

Shift / Work Hours : 2.00 PM - 10.00 PM EST (Should be able work at-least 4 Hours / day in Office for Weekly 3 Days).

Relevant Experience : 7+ Years

Required Skills :

• Provide L2 / L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and DevOps teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.
• Maintain technical documentation and support SLAs.
• Knowledge on Operating systems : Windows, Linux, Unix.
• Manage and support servers, networks, and virtualization platforms.
• Troubleshoot hardware, software, and network issues.
• Implement system upgrades, patches, and backups.
• Ensure infrastructure security and compliance.
• Maintain system documentation and performance metrics.

Mandatory Skills :