Operations & Office Coordinator

Job Title

Based in Charlotte, NC, this newly established U.S. sales office represents the American branch of a long-standing German family-owned company founded in 1916. Operating globally in a high-tech niche of mechanical engineering, the company delivers customer-specific power transmission solutions in small batch sizes. All components are engineered and produced in Germany and serve a wide range of industries, including medical, robotics, aerospace, and marine, as well as traditional sectors such as printing and packaging machinery.

Key Tasks & Responsibilities

Provide support in marketing initiatives and trade show logistics

Contribute to the planning and implementation of sales campaigns

Conduct outreach and cold calling to support business development

Handle incoming calls and correspondence with professionalism

Support sales activities through order processing, documentation, and customer follow-ups

Maintain CRM and customer databases with accuracy

Assist with quotations, invoices, and shipping coordination

Act as a key liaison between the U.S. office and German headquarters

Manage day-to-day office operations, including supplies, mail, and scheduling

Coordinate meetings, travel arrangements, and calendar management

Liaise with external accountants and payroll providers

Maintain records for compliance and reporting purposes

Skills & Qualifications

Associate's or Bachelor's degree in Business Administration or a related field

25 years of experience in administrative, operations, or backoffice support roles

Strong organizational skills with the ability to multitask and prioritize effectively

Proactive, independent working style with attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ERP system experience a plus

Strong interpersonal skills and ability to collaborate across international teams

Benefits

Competitive salary package

Health insurance (medical, dental, vision)

Paid time off (vacation, sick leave, holidays)

Flexible working hours with hybrid options

Career development opportunities in a growing organization

Small-team / startup culture with strong international exposure

Company Culture & Values

Innovative & Precise Technology in engineering and production

Digital & Efficient Processes to support our customers

Quick & Open Communication across teams and borders

Dynamic & Creative Problem-Solving to meet unique challenges

We are an Equal Opportunity Employer and make recruitment, employment, promotional, and all other personnel decisions without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other characteristic protected by law.

Join us in shaping the U.S. presence of a globally active, innovative, and family-driven company.

Due to the high volume of applications we receive, we cannot answer each application personally.

We review all incoming applications, and if we find your skills meet our particular needs, we will contact you.