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Medical Receptionist

Medical Receptionist

USA JobsThe Villages, FL, US
19 hours ago
Job type
  • Full-time
Job description

Receptionist

Become a part of our caring community and help us put health first.

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers / visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative / clerical / operational / customer support / computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Essential Functions

  • Answer phone calls utilizing a multi-line telephone system.
  • Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
  • Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
  • Resolve patient issues through independent problem solving and with a goal of first call.

Use your skills to make an impact

Required Qualifications

  • Must have medical setting front desk and insurance verification experience.
  • Ability to handle high call volume and multi-task while providing an exceptional customer experience.
  • Strong organizational, written and verbal communication skills.
  • Ability to remain calm and helpful even when dealing with upset customers.
  • Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.
  • 1 or more years experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
  • Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and / or NextGen.
  • Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
  • Preferred Qualifications

  • High school diploma or equivalent
  • Experience in a highly customer service-oriented environment.
  • Knowledge of and strict adherence to HIPAA
  • Must be Bilingual English (read, write & speak) and Spanish (speak).
  • Additional Information

  • Work Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM (EST)
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    Medical Receptionist • The Villages, FL, US

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