User Experience Designer

Job Description - User Experience Designer (2500228)

User Experience Designer - ( 2500228 )

This position has the option to work hybrid with an in-office requirement in Brooklyn, OH. on Tuesday.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Under minimal supervision and with some latitude for decision making, creates intuitive, easy to use, and accessible customer journeys for customers : members, employers, brokers, and providers. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications. Provides design deliverables through mentoring and balancing workload for more junior designers on assigned project. Influences the product roadmap with design strategy and actively looks for process improvements for design as a practice.

Responsibilities

User Experience Designer II

Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams

Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets

Assists in conducting usability research and synthesizing findings into insights that drive design decisions

Participates in design thinking exercises and workshops to understand user needs, analyzes requirements from stakeholders, breaks down complex problems, and iteratively design solutions

Participates in agile ceremonies to support the software development lifecycle

Adheres to design standards and uses design systems to maintain consistency

Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines

Performs other duties as assigned

User Experience Designer III

Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams

Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets

Assists in conducting usability research and synthesizing findings into insights that drive design decisions

Participates in agile ceremonies to support the software development lifecycle

Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions

Documents design standards and contributes to design systems to update design patterns

Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines

Orients, trains, and assists more junior level staff

Performs other duties as assigned

User Experience Designer IV

Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams

Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets

Assists in conducting usability research and synthesizing findings into insights that drive design decisions

Leads design strategy for a project to ensure that user experience enhancements are appropriately prioritized within the product roadmap

Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions

Participates in agile ceremonies to support the software development lifecycle and ensures appropriate level of work is assigned to the team

Champions design standards, participates in design governance, and reviews designs produced by the team to ensure that they are easy to use and adhere to design system patterns

Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines

Mentors junior designers to help them grow their skills, solve problems, and work effectively within agile crews

Performs other duties as assigned

Qualifications

User Experience Designer II

Education and Experience

Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.

3 years of experience as a User Experience Designer or equivalent experience designing experiences for web or mobile applications

Technical Skills & Experience

Knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.

Proficiency with iterative design working within a standardized design system to maintain consistency and brand identity

Knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares

Understanding of accessible design and WCAG guideline

Knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools

User Experience Designer III

Education and Experience

Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.

5 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications.

Technical Skills & Experience

Strong knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.

Strong proficiency with iterative design working within a standardized design system to maintain consistency and brand identity

Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares

Understanding of accessible design and WCAG guidelines

Analytical and critical thinking

Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools

Ability to mentor more junior level staff

User Experience Designer IV

Education and Experience

Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields.

7 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications, which includes mentoring or supervising more junior level staff.

Technical Skills & Experience

Comprehensive knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc.

Strong proficiency with iterative design working within a standardized design system to maintain consistency and brand identity

Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares

Understanding of accessible design and WCAG guidelines

Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools

Strong project management and resource allocation

Knowledge of design operations

Ability to mentor and coach more junior level staff

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes :

A Great Place to Work

We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.

Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.

On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.

Discounts at many places in and around town, just for being a Medical Mutual team member.

The opportunity to earn cash rewards for shopping with our customers.

Excellent Benefits and Compensation

Employee bonus program.

401(k) with company match up to 4% and an additional company contribution.

Health Savings Account with a company matching contribution.

Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.

Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work / life benefits.

Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.

After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You

Career development programs and classes.

Mentoring and coaching to help you advance in your career.

Tuition reimbursement up to $5,250 per year, the IRS maximum.

Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing.

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