Program Manager, Data Center Operations

About FluidStack

At Fluidstack, were building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light.

Were working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world-class infrastructure. We treat our customers outcomes as our own, taking pride in the systems we build and the trust we earn. If youre motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next.

About the Team

The Data Center Operation team supports the company's fast growth by deploying and operating hyperscale data centers. The team takes full onsite responsibility for each site and manages the end to end lifecycle of hardware fleet, providing various infrastructure solutions and services ensuring that they are scalable and are reliable.

About the Role

Lead operational excellence programs across our hyper-scale datacenter infrastructure, owning the operational lifecycle from site design through steady-state operations. Establish frameworks for seamless transitions, incident management, and continuous improvement across our global datacenter footprint.

Key Responsibilities

Partner with design, construction, and due diligence teams to integrate operational requirements early in the datacenter lifecycle, defining standards and specifications for maintainability and efficiency

Design and own the end-to-end operations handover framework, including gates, acceptance criteria, and sign-off procedures

Coordinate cross-functional handover activities (training, documentation, systems access, knowledge transfer) and resolve blockers to ensure on-time, high-quality transitions

Develop and maintain Standard Operating Procedures (SOPs) for critical datacenter operations with metrics to measure adoption, execution quality, and efficiency

Drive continuous improvement initiatives to optimize workflows, reduce toil, and ensure consistent execution across sites

Lead stability improvement and incident management programs, including post-incident reviews (PIR) with root cause analysis and corrective action tracking

Establish preventive maintenance oversight, as-built review programs, and operational fire drills to reduce unplanned outages and test emergency readiness

Create dashboards and reporting for visibility into stability metrics, incident trends, and drive CAPA programs based on operational data

Collaborate across Product, Infrastructure Engineering, Supply Chain, and Site Operations teams; present program status and recommendations to executive leadership

Basic Qualifications

Bachelor's degree in Engineering, Computer Science, Business, or related field (or equivalent experience)

3+ years program management in mission-critical environments; 5+ years in datacenter operations, IT infrastructure, or facilities management

Strong understanding of datacenter infrastructure (power, cooling, networking, compute, facilities) and proven track record managing complex, cross-functional programs

Experience developing operational processes and best practices using incident, problem, and change management frameworks (ITIL or similar)

Travel up to 25%

Preferred Qualifications

Master's degree; 5+ years program management with 7+ years in hyperscale datacenter operations

PMP, PgMP, ITIL, or Six Sigma certification

Experience at hyperscale providers or large colocation operators with deep knowledge of datacenter systems and construction / commissioning processes

Knowledge of industry standards (ASHRAE, Uptime Institute, TIA-942)

Excellent analytical and communication skills with ability to leverage data for improvements and present to executive audiences

Salary & Benefits

Competitive total compensation package (salary + equity).

Retirement or pension plan, in line with local norms.

Health, dental, and vision insurance.

Generous PTO policy, in line with local norms.

The base salary range for this position is $150,000- $250,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options.

We are committed to pay equity and transparency.

Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.