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CALL CENTER REP

CALL CENTER REP

Ace ParkingLas Vegas, NV, US
30+ days ago
Job description

Job Details

Description

ESSENTIAL PURPOSE OF THE POSITION :

As a Call Center Representative, you will engage with customers via telephone, Internet, and e-mail and will handle a variety of functions, including customer service and customer contact. You will receive inbound phone calls and make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers. The position is also responsible for the following, but not limited to :

ESSENTIAL FUNCTIONS AND TASKS :

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Meet customer requirements through first contact resolution.
  • Work in a 24x7 work environment.
  • Use decision-support computer software programs to respond to common customer work / service order inquiries and requests.
  • Ensure that customers’ needs are met and provide additional information as needed.
  • Communicate effectively with individuals / teams in the program to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file / database.

EXPERIENCE / REQUIREMENTS :

  • Must be at least 18 years old.
  • High school diploma or GED; college experience or degree a plus
  • Courteous with strong customer service orientation.
  • Possess outgoing and enthusiastic personality.
  • Demonstrate exceptional oral and written communication skills.
  • Knowledge of basic computer operations and telephone systems.
  • Dependable with proficient attention to detail.
  • Ability to function effectively in a fast-paced work environment.
  • Possess strong work ethic.
  • Possess good listening skills.
  • Ability to deal with irate customers and resolve customer issues and / or complaints.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
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