Associate IT Support & Service Analyst

Join to apply for the Associate IT Support Specialist role at Ruan Transportation Management Systems

This position works on site at the Ruan Center in downtown Des Moines! Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities :

• Troubleshoot, resolve, and escalate IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Truck Transportation

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