Customer Service Representative - Bilingual Spanish, Healthcare - 32976

Bilingual Customer Service Representative (CSR)

Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If youre dedicated, compassionate, and eager to grow, we want you on our team. Youll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits.

Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work :

• Competitive Compensation : $19.16 / hr base pay + 10% shift differential
• $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals
• Company-paid medical coverage
• Invest in your ongoing education and development
• 401(k) with company match
• Paid time off, sick leave & 11 paid holidays
• Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Flexible schedules that meet your lifestyle
• A supportive environment with career development and promotional opportunities
• No cold calls, sales, or collections involved!

Essential Duties and Responsibilities

Provide customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses. Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller. Refer calls as required to CSR Lead. Maintain up-to-date knowledge of client regulations and policies. Report problems that occur via the online system so they can be addressed by the appropriate parties.

Minimum Requirements

High School diploma or equivalent with 6 months of customer service experience. Must be fluent in English and specified secondary language. Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller. Refer calls as required to CSR Lead. Maintain up-to-date knowledge of client regulations and policies. Report problems that occur via the online system so they can be addressed by the appropriate parties.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicants salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process including