Business Systems Analyst - Banking / Mortgage

Overview

Business Systems Analyst - Banking / Mortgage role at Jobs via Dice. Kforce has a client in Birmingham, AL seeking a Business Systems Analyst to join the Consumer Banking Technology team with a focus on mortgage and consumer banking systems, including Empower (Black Knight) mortgage software and ARGO account origination systems.

Responsibilities

• Provide functional and technical support for consumer and mortgage banking systems, including Empower (Black Knight) and ARGO.
• Perform system validation and software testing to ensure reliability and regulatory compliance.
• Develop and maintain KPI reports and other performance metrics to track system issues and resolutions.
• Analyze data and report on trends, identify recurring issues, and work with technical teams to resolve root causes.
• Manage and track tickets using ServiceNow; create and manage related bugs and tasks within Jira.
• Support smaller consumer applications and systems that facilitate account opening and loan processing.
• Assist in Confluence site management and documentation for team processes and reporting.
• Collaborate with cross-functional teams in an agile or hybrid environment to prioritize tasks and deliver enhancements.

Requirements

Preferred

This role is ideal for someone with 5+ years of experience in system support, business analysis, or data analysis within the banking or mortgage industry. The successful candidate will demonstrate strong technical acumen, the ability to juggle multiple priorities, and a collaborative, high-performing team mindset.

Pay range details : compensation is determined in good faith and may vary based on factors such as education, qualifications, experience, and business needs. This role is not eligible for bonuses, incentives, or commissions.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), life, disability & ADD insurance. Salaried personnel receive paid time off; hourly employees may have limited paid time off per law or contract. Some roles may include paid sick leave.

Equal Opportunity Employer : Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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