The Laurel Hotel and Spa - Operations Supervisor

Job Summary :

The Operations Supervisor assists the Operations Manager in overseeing and organizing day-to-day operations in the Front Office and Library lounge to ensure world class service & education, food & beverage offerings and to maximize profits and guest satisfaction.

This individual ensures all Ithaka Hospitality standards for excellence are met and communicated properly from leadership to team members. They strive to continuously develop and enhance team members and students to deliver a world class experience. Efficiency, attention to detail, and perfection are mantras of this position.

• Supervise all Guest Experience Experts and Food & Beverage Attendants including training and counseling, to maintain service standards.
• Monitor performance and assist team members to ensure all jobs are completed within the shift.
• Understands and maintains a complete knowledge of all menus, amenities and standard operating procedures
• Adhere to AAA 5 Diamond and Forbes 5 Star standards
• Effectively manages and develops relationships with internal and external customers
• Teach and maintain all IHP policies, standards for excellence and departmental procedures
• Coordinating the pre-arrival communication and upsell program to increase revenues
• Assist in facilitating hands on learning opportunities for students in the Horst Schulze School of Hospitality Management
• Assist with inventory, supply ordering and other administrative duties as assigned
• Execute emergency procedures in accordance with hotel standards

Required Skills & Abilities :

Education & Experience :

Physical Requirements :

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.