Manager : IT Services

Overview

Join to apply for the Manager : IT Services role at Mayer Brown .

Mayer Brown is an international law firm positioned to represent the worlds major corporations, funds, and financial institutions in their most important and complex transactions and disputes. The firm is committed to excellence, client service, strategic partnership, innovation, and collaboration across its international network.

The Manager : IT Services is accountable for the support and delivery of all IT services to the Chicago office. Provides a single point of contact for the business on IT-related matters and ensures IT services are delivered in line with office requirements. Acts as a project resource and may manage a local team. Works closely with regional and global peers to ensure seamless IT service delivery and supports the IT department's strategic goals and initiatives.

Responsibilities

• Provides the delivery of office-based IT support services (Deskside, Printer, Telecoms and Audio Visual where appropriate) in line with global standards and as required by the business
• Management of office-based IT budgets in line with global budgeting and invoice processes
• Management and control of office-based IT inventory
• Development of office-based business relationships with key stakeholders
• Oversees the escalation and management of office-based issues to ensure optimal IT service delivery across the range of services defined within the IT Service Catalog
• Oversees management of local IT support resources where appropriate
• Acts as the "voice" of the offices within the IT department ensuring that local offices needs / concerns are kept in focus for regional / global IT management
• Ensures timely communications for outages that impact the office are sent from the appropriate service owners
• Ensures optimal service delivery at a local and remote level for the following services in accordance with technical and strategic guidelines set by the Global Service Managers and as defined within the global IT Service Catalog
• Desk-side Support
• Printer Support
• Telephony Support
• Audio / Visual Conference Support
• Mobility Soft Touch Support
• Desktop and Laptop Procurement
• Service Management
• Supplier Relationship Management
• 'Smart Hands' Infrastructure Support
• Works with the global customer services management team on projects and acts as the primary communication resource when required
• Mobilizes departmental resources to support project activities
• Ensures the local customer services teams adhere to relevant ITIL service management and departmental governance
• Provides leadership and guidance as part of the regional customer services team in support of other ITIL / service management initiatives
• Undertakes managerial responsibilities including mentoring, recruitment, training, appraisals, reward reviews and performance management
• Provides proactive communication via recognized channels

Business Relationship Management

Qualifications

Compensation and Benefits

The typical pay scale for this position is provided by the firm and may vary based on education, experience, skills, and internal pay alignment. The Firm offers competitive compensation and comprehensive benefits, including medical / dental / vision / life / AD&D insurance, 401(k), paid time off, and opportunities for professional development and growth.

We are committed to equal opportunity and reasonable accommodations for applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and / or job interview, please email uslateralrecruiting@. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Note

This job description is subject to modification and does not constitute a contract of employment. It is at-will and may be amended at the Firm's discretion.

#J-18808-Ljbffr