Job Title : Associate
Location : Morris Cancer Center
Department Name : Cancer Ctr-Admin
Req # : 0000212050
Status : Hourly
Shift : Day
Pay Range : $17.17 - $25.00 per hour
Pay Transparency :
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Function :
The Program Associate is responsible for serving as a liaison for patients with respect to financial and scheduling issues.
The Program Associate will work collaboratively with all research and non-research staff to maintain a timely and organized flow of patients through the clinical research process scheduling and insurance procedures.
This role will focus on research patients, assuring that the patient experience of the research subject is positive and progresses smoothly.
Education :
Bachelor's degree in business- or health-related field required
Experience :
- Minimum of one year of experience in a medical office setting physician office, hospital, clinic, health insurance companyrequired
- Knowledge of medical insurance benefit coverage assessment and processing required
- Knowledge of oncology medical terminology, Medicare, Medicaid, managed care, traditional insurance, CPT, ICD-10 coding, and computerized billingsystems required
- Bilingual in Spanish strongly preferred
- Work Environment and Hazards
- Healthcare office environment
- Special Physical Demands
- Physical Demands
- Position entails frequent standing, bending, lifting and walking
- A physical condition that allows reaching and general mobility within the departments
- Manual dexterity is required
- Visual acuity must be such as to enable accurate performance of essential job duties
- Hearing and speech must permitdirect and telephone communication
- In addition, must be able to function under rapidly changing and stressful conditions
- Sitting, standing, walking,some bending and lifting
- Other Physical Demands as required
- Work Contact Group / Additional Responsibilities
- Interrelationships with patients, staff, vendors, visitors, physicians
Job Specific Requirements
Maintains timely and organized flow of patients through the clinical research process as it relates to insurance and billing procedures : Coordinates outpatient procedures for patients enrolled to clinical research studiesMeets with all patients at the time of signing consent toensure all insurance information is gathered and a determination is made regarding their benefit eligibility and out-of-pocket expensesConductsfirst patient study visits to determine charge integrity and distribution is accurateAssists patients in facilitating the processing of applications for Medicare, charity care, and / or specialty pharmacy benefitsCollaborates with Chamberlin Edmonds & Associates representatives to investigatethe self-pay population and to offer assistance with SSI, SSD, and Medicaid programsAssists the provider with completing all requisitions and paperworkMaintains a log of patients referred for evaluation and financial clearance in appropriate systemsPerforms various front office procedures : Schedules patient appointments, including outside physician, hospital, and ancillary servicesIdentifies and resolves registration discrepanciesCoordinates with the finance department to assign 499 accounts and NCT numbers for appropriate charge captureCoordinates the provision of home care servicesObtains authorizations and places ordersEnsures appropriate paperwork is submitted to Patient Admitting for research procedures and billing labels are available for patient visitFiles all appropriate correspondence andpatient-related informationPrepares and handles incoming and outgoing mailCoordinates the receipt of patient medical recordsCoordinatesthe admission of research patients and ensures proper billingVerifies patient insurance benefits and obtains authorizations as needed for services to be providedMaintains and locates approved insurance carrier list for each physician and practiceObtains authorizations for outpatient treatment and diagnostic studiesObtains gap exceptions for patients with non-participating insuranceAssists with research billing procedures and forms as directedCoordinates charge capture and billing issues as it relates to research proceduresReviews billing plans with patients prior to enrollmentQueries research team to clarify, reconcile, and complete charge issuesResolves billing questions and queries using internal billing and patient systemsWorks closely with investigator and research teams to resolve patient billing errors and other study-related chargesEnsures clinical research processes are patient centeredActively contributes to creating a friendly, welcoming, and safe environmentTreats patients and visitors in a caring and professional mannerDrives collaboration with clinical staff, including physiciansContinuously displays role-model behaviors to contribute to the company's core valuesMaintains professional composure and confidence during stressful situationsCompletes all delegated tasks including, but not limited to orienting and training new team members, attending training programs, modules, workshops, etc.as appropriate, and working collaboratively with all team members to ensure that services are coordinated and delivered to patientsBenefits and Perks :
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees physical, emotional, financial, personal, career, and community wellbeing.These benefits and resources include, but are not limited to :
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
.and more!Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jerseywhether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and educ