Content Designer, Vice President Employee Tools

Description

Elevate employee experience and the ability to self-service through strategic content design fostering inclusive and intuitive digital experiences.

As a Content Designer Vice President in Employee Experienceyou will be accountable for building and executing content strategy and content design in service of priority employee products such as Onboarding. Your responsibilities will include journey optimization and self-service content creation and management for internally-facing web portals chat interfaces and mobile apps. You will have proven experience in developing and executing user-centric digital content strategies and scaled content creation in complex product spaces and have demonstrated a strong track record of leveraging content governance models and standards to create engaging and impactful content at scale as well as using data discipline expertise and relationship building / partnerships to prioritize and activate content to solve user issues and drive business goals. You will operate effectively inclusively and collaboratively as proactively building strong partnerships is critical to gaining local product understanding and making exponential improvements to our content quality and effectiveness. You will be part of a product-aligned but centrally managed Content Strategy team with shared responsibilities to product and broader discipline; owning employee journeys and self-service content while contributing to the content community and centralized set of standards.

Job responsibilities

• Operate as the lead content strategist working alongside product owners designer engineering research and legal / compliance leads to improve the holistic product experience and support employees with manual automated and personalized self-service through web mobile and virtual assistant channels.
• Oversee execute and deliver user-centered content solutions that follow firm wide governance and best practices and fulfill project requirements (business goals user goals controls deadlines and quality).
• Contribute to evolving firm wide content standards terminologies content patterns and operations
• Partner with cross-functional product teams to ensure holistic and strategic journey optimization; create intuitive experiences and messaging improve processes and workflows ensuring legal and security compliance executing on accessibility needs etc.
• Use both quantitative and qualitative insights from a variety of sources (search site analytics employee feedback etc.) to inform priorities manage content backlogs identify gaps and opportunities report on content performance and inform product managers and decision makers across a highly matrixed environment

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 133000 - 190000