Global HR Time Expert

Global HR Time Expert

We are excited to offer an opportunity for a competent professional to join our Global HR Time team at Hitachi Energy. This position is part of the Global HR Operations organization within the Global Time Centre of Excellence (CoE). As the Global HR Time Expert, you will provide advanced expert support for HR time management processes and tools, as well as contribute to the development of processes, services, and systems.

This process and its supporting applications are used by 50,000+ employees and managers across the organization. It directly feeds into payroll, which demands high standards of accuracy and timeliness. By precisely tracking working hours, including start and end times, breaks, and time off, the system ensures fair and accurate payroll calculations, leading to correct payments and reliable financial reporting.

You will join an international team of 11, supporting all countries with efficient ServiceNow workflows. The Global HR Time Expert provides support for time management processes and tools, assists with system improvements, and collaborates with local HR teams, HR Operations, global managers, and vendors. This role serves as the primary liaison between the Global Process Owner and local HR delivery teams.

If you are interested in HR with technical aspects and want to advance your career in an innovative company, please apply.

How You'll Make an Impact :

• Managing support requests from country HR Time SMEs while maintaining adherence to quality standards, timelines, and global procedures.
• Perform an investigation by consulting existing resources and identifying solutions
• Collect relevant information from the requester to facilitate updates and modifications within systems and processes.
• Coordinate with the vendor on required solutions and track task completion.
• Make authorized configuration changes directly in the system.
• Escalate issues or delays in delivery in accordance with established procedures and designated authority levels.
• Collaborate with teams to resolve issues by attending service ticket meetings, sharing updates, and confirming required actions.
• Participate in ongoing projects to improve processes, workflows, and systems.
• Participate in internal control testing and prepare relevant documentation.
• Prepare reports to support projects and initiatives.

Your Background :

More About Us :

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.