Location: Embassy Suites by Hilton Palmdale
Department: Front Office
Reports To: Front Office Manager / Assistant General Manager
FLSA Status: Non-Exempt (Hourly)
The Front Desk Supervisor is responsible for overseeing daily front desk operations while delivering exceptional guest service in accordance with Hilton brand standards. This role supports the Front Office Manager by supervising front desk staff, resolving guest concerns, ensuring accurate cash handling, and maintaining smooth shift operations. The Front Desk Supervisor is a working supervisor who actively assists guests while leading the team.
Supervise daily front desk operations during assigned shifts.
Lead, coach, and support Front Desk Agents to ensure high service standards.
Greet guests warmly and ensure a positive arrival and departure experience.
Handle guest concerns, service recovery, and special requests promptly and professionally.
Ensure compliance with Hilton brand standards, policies, and procedures.
Monitor room availability, reservations, and guest requests to maximize guest satisfaction.
Perform shift audits, cash handling, and reconcile front desk transactions accurately.
Assist with scheduling, coverage, and shift handovers.
Train new front desk team members and provide ongoing coaching.
Communicate effectively with Housekeeping, Engineering, Sales, and Management.
Enforce hotel policies, safety procedures, and security protocols.
Prepare reports and relay important shift information to management.
High school diploma or equivalent required.
Minimum of 1–2 years of front desk or hotel guest services experience.
Prior supervisory or leadership experience preferred.
Strong customer service, communication, and problem-solving skills.
Ability to multitask in a fast-paced environment.
Proficient in hotel property management systems (Hilton systems preferred).
Basic math and cash-handling skills.
Flexible schedule availability, including evenings, weekends, and holidays.
Ability to stand for extended periods.
Ability to lift up to 25 lbs occasionally.
Ability to work at a computer and operate standard office equipment.
Hotel front desk environment with frequent guest interaction.
May require handling guest complaints or emergency situations calmly and professionally.
Hourly rate based on experience.
Eligible for overtime in accordance with state and federal laws.
Benefits offered per company policy and Hilton standards.
Front Desk Supervisor-Embassy Suites by Hilton Palmdale, CA • Palmdale, California, United States
A leading healthcare provider in California is seeking a House Supervisor RN for full-time shifts at Providence Little Company of Mary Medical Center in San Pedro.The role involves coordinating hos...Show more
Sams Automotive LLC, a Valvoline Express Care operator, is hiring a Lube Center Manager! Our managers act as trusted automotive maintenance experts, customer service leaders and team developers, to...Show more
Overview We are looking for a Clinical Supervisor, who is willing to embrace McKinley’s mission and H.The Clinical Supervisor is responsible for overseeing the clinical functions of staff to ensure...Show more
We’re looking for passionate and fun-loving people to join our team at Popeye's! .Health, Dental, and Vision Insurance.Greet guests with enthusiasm and provide exceptional hospitality.Maintain an o...Show more
Human Resources Operations Specialist (Remote)At Contec, we strive to be the best at bringing creative technology and people based solutions to the worlds broadband service providers and electronic...Show more
Title: Operations Supervisor – Commercial Lines.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mil...Show more
About the job P2P Coordinator Remote (Worldwide)Job Responsibilities :Coordinate the planning and design of the p2p layer of the Ethereum protocol.Interface closely with development and research le...Show more
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more
We consider applications for this position on an ongoing basis.OVERVIEW Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to creat...Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more
The Preconstruction Manager II will lead the bidding for both conceptual and hard-bid estimates across a vareity of markets in the Chicagoland area.This Jobot Job is hosted by: Collin Walsh.Are you...Show more
Requirements: Must be able to multi-task in a very busy work environment Experience with Windows and Microsoft Office required, some knowledge of Quickbooks a plus Excellent customer service skills...Show more
I am a homeowner in Los Angeles County, California, looking for a reliable house sitter.This position offers a daily pay of $88.The responsibilities of the house sitter will include essential tasks...Show more
Dollar Tree is seeking Sales Floor Associates to assist with stocking merchandise, organizing shelves, and supporting daily store operations.Sales Floor Associates are responsible for unloading del...Show more
Virtual Assistant – Remote | Full-Time / Part-Time.We are looking for a proactive and organized Virtual Assistant to support our team with day-to-day administrative tasks.This is a fully remote pos...Show more
To perform a variety of clerical support to an assigned Director and other school staff, and assist with attendance, enrollment, and health-related tasks.Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work from ...Show more
Hello Hope you are doing well.Please share me your updated Resume if you are interested.Title: Fulfillment Coordinator Location: Plano, TX (Onsite) Hire Type: Contract...Show more
