Clerical Representative Self Pay

Clerical Position

The clerical position supports the department with correspondence, quality assurance, and return mail. Responsibilities include research and responding to CRMs, assistance with research and basic reporting requests, return mail updates, emails, and work queues, along with quality assurance review of recorded calls. The caregiver leverages a broad understanding of account handling processes and the Revenue Service Center to provide accurate information, resolve issues, and ensure patient as well as internal customer satisfaction. This is a remote position to local applicants in the Denver Metro area. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Schedule - Monday - Friday 8 : 30am - 5 : 00 pm MT.

Essential Functions :

• Assess and troubleshoot patient requests or issues, responding to CRM's.
• Compile and provide requested documents by patients and internal team members.
• Research and update the EMR (Epic) utilizing the National Change of Address (NCOA) for return mail.
• Provide quality assurance review of recorded phone.
• Assist department leaders with administrative tasks.
• Performs other duties as assigned.
Skills :
• Data Entry
• Attention to Detail
• Computer Literacy
• Clerical support
• Ability to communicate effectively, verbal and written format
• Problem solving
• Research

Physical Requirements :

Location : Peaks Regional Office

Work City : Broomfield

Work State : Colorado

Scheduled Weekly Hours : 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.81 - $23.22

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.