Sr. Manager, Customer Success

Senior Manager Of Customer Success Managers

About Us : We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work : At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values : Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. Corporate Overview : In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to : Build and enhance our proven security platform, Blend innovation and speed in a constantly evolving cloud environment, Analyze new threats and offer deep insight through data-driven intel, Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk : their people. That is why we are a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

The Role

Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our Customer Success team. In this role, you will oversee a team of Customer Success Managers (CSMs) to ensure our customers achieve their desired outcomes while maximizing their value from our products and services. You will play a crucial role in driving customer satisfaction, retention, and growth, and will work closely with cross-functional teams to enhance the overall customer experience.

Your Day To Day

Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and accountability. Set clear performance goals and metrics for the CSM team and conduct regular performance reviews. Develop and implement customer success strategies to drive adoption, engagement, and retention. Establish strong relationships with key customer stakeholders to ensure their needs are met and exceeded. Analyze customer health metrics and provide insights to improve customer satisfaction and reduce churn. Develop reporting frameworks to track the success of customer initiatives and provide actionable insights to executive leadership. Collaborate with Sales, Product, and Support teams to align on customer needs and drive holistic solutions. Advocate for customer feedback and insights in product development and improvement initiatives. Identify areas for improvement in customer success processes and implement best practices to enhance efficiency and effectiveness. Drive the adoption of tools and technologies to streamline customer interactions and reporting. Lead customer success initiatives and projects aimed at improving the customer journey and outcomes. Develop training and resources for the CSM team to ensure they are equipped to support customer needs effectively.

What You Bring To The Team

Bachelor's degree in Business, CIS or a related field; MBA preferred. 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership position. Proven track record of managing and developing high-performing teams. Strong understanding of customer success metrics and methodologies. Excellent communication, interpersonal, and relationship-building skills. Ability to analyze data and provide insights to drive decision-making. Proficiency in customer relationship management (CRM) software and analytics tools. Travel : Minimal to light travel (25%+)

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us : Competitive compensation, Comprehensive benefits, Learning & Development : We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment : [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days, Always on recognition for your contributions, Global collaboration and networking opportunities Our Culture : Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .

How To Apply

Interested? Submit your application here https : / / www.proofpoint.com / us / company / careers. We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.