IT Support Analyst

Hands-on IT professional skilled in hardware / software installation, system imaging, backups, Tier-1 IT support, Active Directory management , and delivering IT equipment . Proficient in troubleshooting Windows OS, networks, printers, and Microsoft applications across multiple platforms.

Key

• Communication, Problem Solving, Customer Service, Collaboration, Adaptability
• Hardware / Software Installation | System Imaging | Backups | Active Directory | Tier-1 Support
• CompTIA A+ Certified

Experience &

• 6+ months in IT or software troubleshooting
• High School Diploma or equivalent
• Provide first-level technical support following SOPs
• Troubleshoot and resolve routine issues; document and escalate as needed
• Assist with service requests, maintain performance metrics, and contribute to the knowledge base
• Work under supervision with limited decision-making and basic problem-solving