Store Operations Specialist

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Job Title : Store Operations Specialist

Location : Columbus OH, 43230

Duration : 4 Months

Job Type : Temporary Assignment

Work Type : Hybrid

JOB DESCRIPTION

This Specialist Contract Role is the conduit between the field, IT / technical support, and other cross functional partners.

This role provides exemplary field and home office support while ensuring business processes are actioned with speed, efficiency, and integrity.

Responsibilities

Collaborate with manager and cross functional partners (Store Support, STS / ATS, Visual / Marketing, etc.) to gain alignment on strategies to support new business concepts or initiatives related to all technology implementation in stores.

Proactively assess and monitor stability of technologies and quickly communicate risk and steps to resolution

Own the client Technology inbox to quickly resolve or facilitate correspondence with a broad and detailed knowledge of store operating procedures and technical (hardware and software) capabilities.

Maintain a clear focus on the needs of stores; solicit feedback and drive improvement through strong working relationships with the field and cross functional partners.

Evaluate and improve upon cash wrap line management strategies by analyzing quantitative results and qualitative feedback.

Responsible for execution of primary work streams; supports development and implementation of project plans, timelines, communications, and hindsight.

Support research of trendsetting practices, including analysis and documentation of competitor benchmarking.

Coach and deliver critical feedback related to projects, peers, leaders, and key partners.

Qualifications & Experience

2-4 years of relevant work experience executing projects or working in a cross functionally driven and collaborative work environment

Demonstrates adaptability; is a skilled change agent and navigates ambiguity with composure and focus

Excellent organization, written / verbal communication and decision-making skills

Experience with sharing a point of view and working effectively with cross-functional teams

Ability to analyze situations and resolve issues with speed

Ability to multi-task, work independently and deliver under tight timelines

Demonstrates situational leadership

Education

Bachelor's degree or equivalent experience

Core Competencies

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence

Deliver Business Results

TekWissen Group is an equal opportunity employer supporting workforce diversity.