Customer Support Representative

Customer Support Representative

Circadia Health is a healthcare technology company that has developed the world's first FDA cleared contactless remote patient monitoring system and AI-powered early detection system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 30,000+ patients daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

Key Responsibilities

• Serve as the first point of contact for inbound calls to the office
• Contact patients and / or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
• Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
• Perform proactive outreach to support consent completion and device compliance metrics
• Document all interactions clearly and accurately in internal systems
• Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
• Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
• Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations

Qualifications

Why Join Circadia?

Benefits

$50,000 - $65,000 a year