Patient Service Call Agent

Patient Service Specialist

Do you have a heart to serve others? Are you seeking a career in a supportive and team-oriented work environment? Join our Patient Service Specialist team! Salem Clinic is a physician-owned multidisciplinary care clinic. In a PSS role, you are a patient's first point of contact on the phone or in person. Lending an empathetic ear for the concerns of others positively impacts the lives of patients and their loved ones which ultimately enriches the lives of our employees. Join us in delivering exceptional healthcare services while fostering a supportive atmosphere where both patients and staff feel valued and cared for.

Part-time opening at:

Salem Clinic Call Center | 1940 Fairgrounds Road Ne, Salem OR 97301

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic's medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Job Summary: Screens and schedules patient appointments, creates and routes patient messages. Serves as liaison between patient and medical support staff. Performs related clerical duties.

Required Knowledge, Skills, Abilities:

• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
• Ability to process a large amount of incoming calls.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Ability to accurately take messages and schedule appointments.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts.
• Must be detail-oriented and have the ability to prioritize a variety of tasks.
• Must be able to work independently and as a team participant.

Essential Functions:

• Answer telephones promptly and cordially, following the department scripting and protocol.
• Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
• Cancel and reschedule appointments as directed by the template detail clerk or team leader.
• Review future appointments to ensure appropriate utilization of appointment time slots.
• Confirm and input account and patient demographic information.
• Participate in departmental meetings, for patient service.
• Problem solving groups and in-service educational opportunities on an ongoing basis.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.