Retail Shift Supervisor

Retail Shift Supervisor

MERS / Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our Lake St. Louis Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

No degree is required. High School Diploma / GED preferred. One year of retail management experience or previous Goodwill Retail or Warehouse experience is required. Valid MO or IL state driver's license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties / Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential / primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical / inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill's dress code.
• Other duties as assigned.

Benefits

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS / MO Goodwill requires various background and records checks upon employment.