Key Account Manager (Transportation)

Manage And Expand Relationship With National Customers

To manage and expand our relationship with two or more national customers with a potential of providing T&B with annual net revenue greater than $500K. Create extraordinary customer satisfaction by taking the customer's perspective, anticipating customer needs and focusing internal (T&B) and external resources to provide unique, totally satisfying service. Make T&B the customers valued partner in achieving the customer's business goals.

• Position is responsible for the management of two or more accounts with net revenue greater than $500K.
• Develops and maintains a strong business relationship with customers' main contacts to provide and ensure a high level of customer service.
• Maintains and ensures that profitability of the account grows by offering and / or expanding current services and adding new services.
• Works with sales and operations to set up new accounts that to ensure a smooth transition, to include developing SOP's, building pricing tables, and databases.
• Serves as the primary communication link between the customer and the various functional and geographical areas within our company including operations, information systems, accounting, customer account management, technical services and sales.
• Identifies, communicates, and resolves problems / needs.
• Sets up new accounts within range, develops and maintains standard operating procedures and ensures all systems records are kept up to date. Works with PDIG to ensure pricing tables are updated.
• Manages / develops and implements customer satisfaction measures, quality metrics and assesses performance standards based on the customer's requirements.
• Access internal and external expertise to provide the customer with counsel on government import, export, and product requirements; provides advice on other logistics matters.
• Coordination, analysis and presentation of data for key performance indicators (KPI's) and service quality indicators (SQI's) for top and mid-tier customer service.
• Maintenance of standard operating procedures (sop's), preparation of quarterly business review (QBR), with top and mid-tier customers.
• Generate special manual reports to meet customer's needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit
• Monitor, address, and delegate all iServe Cases
• Responsible for EDI implementation projects
• Responsible for IT projects related to customer
• Responsible for lane development
• Responsible for meeting KPI goals set by customer

Qualifications :

The incumbent(s) of this position is expected to perform all other related duties as assigned.

Pay Transparency : Pay :

Additional Details :

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.