Digital Workplace & Communications Manager

The

• Manager, Digital Workplace & Communications
• plays a critical role in shaping how employees connect, collaborate, and communicate across the enterprise. This is a
• strategic, management-level position
• — not a hands-on engineering role — focused on defining and executing the company’s digital workplace strategy, improving reliability of communication tools (like conference room technologies and messaging platforms), and driving adoption through data, metrics, and user insights.

Before applying for this role, please read the following information about this opportunity found below.

This leader will bridge

technology, operations, and user experience

, ensuring that the organization’s collaboration ecosystem is secure, reliable, and measurable. The ideal candidate has a strong foundation in digital workplace and end-user computing (EUC) management, with a proven track record of building KPI frameworks, evaluating platforms, and managing vendor partnerships to enable scalable communication experiences.

Key Responsibilities :

Strategic Leadership

Develop and execute a

Digital Workplace & Collaboration roadmap

aligned with IT and business strategy.

Partner cross-functionally with Infrastructure, Security, IT Operations, and HR to

standardize tools, governance, and communication workflows

Lead and mentor a team of engineers and administrators, focusing on performance, direction, and strategic delivery —

not hands-on execution

Digital Solutions & Tools

Oversee

conference room technology

, messaging platforms, and collaboration tools (e.g., Microsoft Teams, Google Workspace, Zoom).

Improve tool reliability and user experience by introducing

data-driven monitoring and reporting

Identify opportunities for

automation and simplification

in digital communication workflows.

Metrics, Reporting & Governance

Build and mature

KPI frameworks, dashboards, and reporting structures

to measure adoption, uptime, and engagement.

Gather and analyze user data to evaluate tool effectiveness and identify improvement areas.

Partner with leadership to

translate insights into strategic decisions and investment priorities

Platform Evaluation & Vendor Management

Lead or participate in

platform evaluations (“bake-offs”)

between Microsoft 365 and Google Workspace, assessing ROI, usability, and alignment with business needs.

Manage vendor relationships, RFPs, and contracts related to collaboration platforms and workplace technologies.

Develop cost-effective strategies to enhance user experience and productivity across the enterprise.

Cross-Functional Collaboration

Serve as the

bridge between technical teams and business users

, ensuring tools meet both operational and cultural needs.

Collaborate with internal stakeholders — IT, Security, HR, Communications, and Facilities — to ensure a seamless hybrid work experience.

Communicate complex technical insights in clear, actionable business language.

Qualifications

Required

7–10 years of experience in IT operations, digital workplace, or collaboration technology management.

3+ years of experience leading technical teams (engineers, admins, or analysts).

Proven ability to design and deliver

metrics, KPIs, and SLA dashboards

from scratch.

Demonstrated experience with

Microsoft 365, Teams, SharePoint, OneDrive, or Google Workspace

ecosystems.

Hands-on experience in

vendor management, RFPs, and platform evaluations

Knowledge of

ITIL frameworks

and

service delivery metrics

Strong communication, analytical, and stakeholder management skills.

Preferred

Experience improving

conference room AV reliability

and collaboration tool performance.

Exposure to

automation initiatives

in provisioning, onboarding, and reporting.

Background in

multi-location or field-based environments

(corporate + shop / retail).

Industry experience in

manufacturing, automotive, or retail

Why This Role Matters

This position is a key enabler of digital transformation — defining how the organization works, communicates, and collaborates in a hybrid world. You’ll bring structure, governance, and data to the tools that drive productivity and connection, while helping shape the company’s digital future.

What Success Looks Like

Reliable and measurable collaboration experiences across locations.

Clear KPIs and metrics driving continuous improvement.

Well-informed decisions on platform investments (Teams vs. Workspace).

Engaged, empowered employees who communicate seamlessly through modern tools.

_MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical / mental disability, medical condition, military / veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws._

Job Type : Full-time

Pay : $150,000.00 - $165,000.00 per year

Benefits :

401(k)

401(k) matching

Cell phone reimbursement

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid parental leave

Parental leave

Retirement plan

Vision insurance

Work Location : Hybrid remote in Elmhurst, IL 60126