Slot Shift Supervisor

Job Description

Job Description

SUMMARY :

Responsible for handling Slots Department employee / guest requirements. Ensures Slot machines are monitored on a continual basis for full capacity operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

• Regularly reviews and evaluates Slot Services Specialists
• Reviews unsatisfactory results or conditions with Slot Operations Manager to take appropriate steps in resolving issues
• Responds to all Guest requests, complaints or inquiries courteously and promptly. Promotes Departmental and property-wide promotions with all Guests.
• Handles guest change requirements.
• Verifies necessary authorization for jackpots & hand pays when necessary.
• Ensures that ticket fills and minor machine maintenance are completed in a timely manner to keep machines in constant operation.
• Is notified by Slot Service Specialists of Customer needs and requests.
• Assists in maintaining Slot Floor Security by notifying Security Shift Manager / Supervisor of any suspicious activity.
• Maintains a working knowledge of facilities, as well as special events and marketing promotions in order to advise customers of same, whenever possible.
• Assists other Slot persons as needed.
• Facilitates the flow of information, by attending regularly scheduled Departmental meetings and trainings.
• Responsible for maintaining a consistent, regular attendance record.
• Handles Guest & Employee disputes.
• Responsible for ensuring Casino Beverage Stations are properly maintained.
• Keep all areas clean & sanitized as directed.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS :

High School diploma or equivalency degree required and 1 year of Slot Floor experience.