Patient Services Specialist

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

42600BR

Travel Required

Up to 25%

Pay Grade Maximum

31.5

Major / Essential Functions

• Insurance Verification
• Verify active insurance coverage and benefits for scheduled and unscheduled patient appointments.
• Confirm patient eligibility, policy details, co-pays, deductibles, and referral / authorization requirements.
• Document verification details in the electronic health record (EHR) and scheduling systems accurately and promptly.
• Identify and resolve discrepancies with payers and escalate complex cases to the financial counseling team as needed.
• Maintain up-to-date knowledge of payer policies and institutional insurance protocols.
• Insurance Verification
• Verify active insurance coverage and benefits for scheduled and unscheduled patient appointments.
• Confirm patient eligibility, policy details, co-pays, deductibles, and referral / authorization requirements.
• Document verification details in the electronic health record (EHR) and scheduling systems accurately and promptly.
• Identify and resolve discrepancies with payers and escalate complex cases to the financial counseling team as needed.
• Maintain up-to-date knowledge of payer policies and institutional insurance protocols.
• Call Handling & Scheduling
• Answer inbound calls from patients, caregivers, and referring providers, ensuring professional and compassionate communication.
• Schedule, reschedule, and cancel appointments in accordance with departmental protocols.
• Provide basic information on clinic services, appointment preparation, and institutional policies.
• Route calls and messages to appropriate clinical or administrative staff.

Grant Funded?

No

Pay Grade Minimum

15

Pay Basis

Hourly

Schedule Details

M-F 8 am-5pm

Work Location

Odessa

Department

Central Call Center Ode

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https : / / app4.ttuhsc.edu / payplan .

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https : / / www.ttuhsc.edu / compliance / clery-report.aspx .

Introduction

Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member :

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.