Tenant Service Coordinator

Tenant Service Coordinator

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Tenant Service Coordinator with Hines, you will coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include, but are not limited to :

• Manages assigned service contracts and projects under Property Manager supervision.
• Assist Security Staff when needed.
• Monitors Dock log regarding deliveries and coordinates information flow between security, engineering, construction manager, and tenant.
• Assist Property Manager and Project Accountant on collection efforts for tenant receivables.
• Assist in managing the property's financial activities.
• Coordinate lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
• Conducts tenant focus groups.
• Coordinate Tenant move-in / outs, facilitates completion of any punch list items, and distributes checklist to management team.
• Update tenant contact and warden lists.
• Assist in developing, producing, and distributing building communications.
• Follow-up on daily tenant service requests (e.g. service calls and special service requests).
• Assist in preparation of Ownership Reports and Annual Plan.
• Manage and promote building amenities.
• Responsible for all typing related to Tenant Services Coordinator's job, including : key transmittal letters; tenant mailing and notifications (e.g. common area building projects).
• Act as a team member with all employees of the management staff.
• Maintain and update vendor and other files.
• Carry out other duties as assigned by Property Manager.

Qualifications

Minimum Requirements include :

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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