Now Hiring : Bilingual Customer Service Representative
Are you passionate about helping your community? Join our team as a Bilingual Customer Service Representative and make a real impact in the lives of El Paso residents!
As a Bilingual Customer Service Representative , you will be the first point of contact for residents seeking information and assistance with essential city services. As a Bilingual Customer Service Representative, you will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.
What You’ll Do :
- Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
- Handle service requests for public works, sanitation, code enforcement, and other essential city services.
- Accurately log and track service requests to ensure timely resolutions.
- Collaborate with city departments to address and resolve community concerns.
- Maintain a high level of professionalism as a Bilingual Customer Service Representative and provide excellent customer service in every interaction.
What We’re Looking For :
Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Excellent problem-solving skills and attention to detail.Proficiency with computer systems and software applications.Bilingual in English and Spanish (read, write, and speak).Why Join Us?
Extensive Training : We set you up for success with comprehensive training.Growth Opportunities : Build a rewarding career in a collaborative and supportive environment.Make a Difference : Your work will directly benefit the El Paso community.If you’re a dedicated, customer-focused individual looking for a meaningful role, we want to hear from you! Apply today and become a valued member of our team.
Requirements
High School Diploma or equivalentAt least 1 year of experience of in a call center or 2 years customer service experienceBilingual in English and Spanish requiredMust be a U.S. CitizenBenefits
Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentWellness ResourcesIn-house gym$14 / hrly