Team Leader/Shift LeadChick-fil-A Sand Springs • Sand Springs, OK, US
Team Leader / Shift Lead
Chick-fil-A Sand Springs • Sand Springs, OK, US
30+ days ago
Job type
- Full-time
Job descriptionOversee a particular function of the restaurant (see below) while working your scheduled shift. Provide leadership support to the AM / PM manager on duty while including them in decisions that impact the business and customer experience. Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures. Shift management breaks, communication, call-off management, discipline, reward & recognition Consistently coach and mentor team members around Pathway training and best practices. Empower, encourage and provide feedback to team members on a daily basis Ensure all team members on shift are aware of the plan for the day. Ensure the store is neat, clean, and organized at all times. Train team to present food to guests with neatness and attractiveness. Appropriately handle all customer issues and play a positive role in customer recovery. Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook. If closing, control pre-close functions while not compromising service and food quality standards. Ensure cleanliness of all areas is always top-of-mind with a focus on customer perception Front of the House (FOH) Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report. Back of the House (BOH) Follow all food safety procedures at all times. BOH Is aware of food cost and labor cost best practices and works to implement them at all time Outstanding communication skills Outgoing / friendly / patient Great verbal communicator Leader (track record of achievement) A desire for ongoing training / education Ability to work in a team environment Results-oriented Detailed & keenly observant Ability to make decisions quickly Ability to motivate others Proven history of consistently performing at a high level Competency in area of responsibility Embodies the Restaurants vision Unquestionable integrity and represents Chick-fil-A well Lead the business to achieve labor / food cost targets and speed of service goals Anticipates problems before they happen Passion for operational excellence in everything you do Responsible for money, food, labor, and training systems Affordable Healthcare Flexible schedule Employee discount Qualify for free college after the first 30 days of employment
Job Description
Job Description
Benefits :
- 401(k) matching
- Company parties
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Tuition assistance
Role Summary :
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
General Responsibilities :
Skills :
Benefits :
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Team Lead • Sand Springs, OK, US