Implementation Specialist

Job Description

Job Description

Description : Location : Remote

Team : Digital Infrastructure & Integrations

Reports to : Director of Implementations

Overview

At Plein Air, we build the connective tissue between hospitality brands and the digital ecosystems that power them, from online ordering and loyalty programs to integrated web and mobile experiences.

As an Implementation Specialist , you’ll bridge business needs with technical execution and configuration - translating the operational and digital requirements of restaurant clients into integrated, scalable technology systems. You’ll work directly with platform partners (online ordering, POS, loyalty, delivery providers) and internal teams to ensure seamless communication across developers, client partners and backend systems.

This role is ideal for someone with a technical or engineering background who’s comfortable navigating technical documentation, partner ecosystems, and integration workflows in fast-paced client environments.

Key Responsibilities

API & System Configuration

• Lead technical setup and integration of third-party platforms (online ordering, POS, loyalty, delivery, CRM) into Plein Air’s digital products.
• Collaborate with developers to design and validate partner connections or configurations that ensure secure, reliable data exchange between systems.

Technical Requirement Gathering

Cross-Functional Collaboration

Vendor & Partner Coordination

Quality Assurance & Testing

Post-Launch Support

Why Plein Air / Big Colony

We’re a collaborative group of designers, strategists, and technologists dedicated to building better experiences for restaurants and the people who love them. You’ll join a team that values curiosity, craftsmanship, and problem-solving — with the autonomy to shape how digital systems connect across our ecosystem.

Requirements : Technical Skills

Professional Experience

Soft Skills