Performance Parts Representative

Performance Parts Representative

This position will be responsible for supporting our Parts Department's efforts by acting as the voice of the customer and acting as a liaison between the Hussmann parts team and factory to satisfy the customer requests and resolve issues. The Performance Parts Representative must ensure that the customer specifications and requests are accurately captured by collecting, entering, forwarding and troubleshooting problems / issues as needed.

Responsibilities :

• First contact for receiving phone calls and emails for parts order questions, quotes, and orders.
• Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist.
• Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
• Processes credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
• Utilizes Hussmann's Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
• Communicates issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
• Works with the Parts Warehouse to monitor the process of orders for shipment.
• Assists in maintaining the integrity of customer and transaction data.
• Assists in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
• Makes outbound calls to convert open quotes to orders.
• Utilizes internal resources to identify customer parts requests.

Qualifications :

Benefits :

About Hussmann : For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing a trusted partner, relentlessly driving customer success.