3rd Shift Desktop Engineer Consultant

Desktop Engineer- 3rd shift

Hours are midnight to 8 am

Tuesday to Saturday

Including Holidays

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

Utilize ticketing system to track email submissions and managing phone support efforts.

Manage Windows Active Directory and Exchange.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

Requirements

College degree and / or 4-6 years' experience providing end user support

Ability to help employees solve hardware and software problems and fulfill requests.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office / Enterprise setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience taking user calls utilizing an IVR system, preferably Avaya.

Must be able to cover one weekend shift and holidays that land on your coverage days.

Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.

MDM experience, specifically Airwatch, is a plus