Senior Technical Support Specialist

Salary : $40,000 - 75,000 per year

Requirements :

• We are looking for a candidate with the following qualifications :
• Over 10 years of general IT support experience.
• At least 3 years of employment at a Managed Services Provider (MSP).
• A minimum of 3 years supporting Microsoft cloud environments, including Office 365, Azure, Entra, and SharePoint.
• Experience handling network hardware such as routers, switches, and access points.
• At least 3 years of experience assisting customers through Remote Monitoring and Management (RMM) tools.
• Proven experience in managing enterprise backups.
• Experience with supporting and maintaining cloud-based VoIP systems.
• Relevant certifications such as Network+ and CCNA.

Responsibilities :

In this role, I will require you to :

Provide advanced technical assistance and support to our clients and serve as an escalation point for Tier I and II technicians.

Engage in proactive improvements to IT infrastructures to reduce the need for reactive support.

Utilize a strong technical skill set to address and resolve complex IT issues while ensuring a high level of customer satisfaction.

Recognize patterns in recurring IT challenges and implement long-term solutions to enhance system reliability and efficiency.

Technologies :

Azure

Cloud

Hardware

Support

LESS

Network

Office 365

SharePoint

Active Directory

Bash

Hyper-V

PowerShell

Python

Security

VMware

Windows

More :

The ideal candidate will exhibit attention to detail, be proactive, and excel in a dynamic environment. We value individuals who can identify opportunities for automation, process enhancements, and improvements in system reliability. Our ultimate objective is simple : the less frequently our customers need to contact us, the better their experience will be.

You will need to have a customer-focused mindset, demonstrate strong verbal and written communication skills, and possess excellent problem-solving capabilities. A self-motivated attitude with a willingness to pursue any means necessary to resolve issues is crucial. Additionally, being a collaborative team player who supports and assists colleagues is a must. A valid driver’s license and reliable transportation are necessary if on-site visits are required.

PAY IS BASED ON SKILLSET

Job Type : Full-time

Pay : $40,000.00 - $75,000.00 annually

Benefits :

Health insurance

Vision insurance

Work Location : In-person

last updated 48 week of 2025