Reservations CoordinatorSonesta International Hotels Corporation • Houston, TX, US
Reservations Coordinator
Sonesta International Hotels Corporation • Houston, TX, US
8 days ago
Job type
- Full-time
Job descriptionRegular and punctual attendance Ability to adhere to Sonesta grooming standards. Ability to utilize communication equipment, for example (telephones, radios, computers, etc.). Ability to communicate clearly and effectively with guests. Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. Ability to read, write, and count effectively. Ability to perform basic arithmetic, including use of percentages. Ability to type a minimum of 30 words per minute Ability to perform tasks requiring sustained repetitive motion and / or fine motor skills. Strong organizational skills. Ability to prioritize tasks. Act as a reservations agent when needed, Strong Telephone skills. Strong Computer and Data Entry skills. Ability to read Group Contacts and Recaps and format HIS according to the requirements of contracts. Attend daily business review and daily operations meeting to report the previous night's statistics and any pertinent daily information required for guest satisfaction. Prepare for and lead a weekly group pickup meeting with the Sales and Catering Department. Verify all group resume information at time of distribution for accuracy as a last check before group arrival. Check for accuracy and approve bi-weekly OTA commission reports. Utilize systems related to the functions of Reservations and Revenue Management, including but not limited to OPERA CLOUD, Sonesta Connect, DELPHI, Passkey, Synxis, IDeaS, GDS, and Third Party Extranet Sites. Own and manage all sellouts until day of arrival. Upon day of arrival, turn over the responsibility to Front Office management but continue to assist as needed, or as directed by DOSM. Review and analyze various reports related to Revenue Management, either received or created, and act accordingly based upon information and analysis. Reports include, but are not limited to, STAR reports, Hoteligence reports, competitive shop reports, market demand reports, and CRS / PMS / RMS / GDS reports. Train sales staff as needed on systems, enhanced sales techniques, and all other functions and policies relative to the department. Assist the Area Director of Revenue Management in compiling month-end reports and information. These reports include, but may not be limited to, e-commerce production, Local Corporate production, and sellout efficiency. Work closely with the Director of Sales and Marketing and Front Office Manager to ensure their departmental objectives and responsibilities to the hotel are met without having a negative impact on total rooms revenue management. Act as "Gate Keeper" to property reservation systems, ensuring all reservations entering systems adhere to pricing and inventory controls and hotel policies set by the DFO and DOSM. Review room revenue adjustments and track for repetitive errors in Reservations and / or Front Office. Use a tracking tool to eliminate future mistakes and minimize adjustments. For optimal revenue maximization and guest experience, maintain a continuously balanced room inventory at least 30 days out or over high-demand dates farther out. Works with the Sales Team as needed to ensure effective and efficient management of group inventory daily - provides direction when needed on cutoff date extensions and additions to inventory. Consistent review of sales booking system reports, including the GRC and other Delphi reports. Review weekly booking pace reports and analysis on pace, recommending strategy changes daily or at minimum weekly. Ensure forecasts are done with accuracy. Review competitive shops for each hotel and identify selling strategies and market trends. Shop hotels and competition through the internet / brand websites to ensure proper positioning of hotels and assess the competitive environment. Ensure that all room statistics reports and any other related reports are accurate and consistent. Ownership of crew manifests and building reservations. VIP reservations as assigned by the sales department. To perform other work-related duties as assigned by the Director of Front Office and the Director of Sales & Marketing. Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance
Groups Reservations Coordinator
The Groups Reservations Coordinator will manage the Passkey system. Passkey is a system heavily used on the group side and requires constant monitoring. In addition, this position will handle all of the reservations that FD currently handles (BT bookings, social / catering blocks, airline reservations etc).
Special Qualification, Education or Licenses :
- High school education or equivalent
- Reservations experience preferred
- Hotel experience required
Essential Elements :
Job Tasks :
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Create a job alert for this search
Reservation • Houston, TX, US
Related jobs
Focus on the core content of the job post, removing all extra metadata, navigation, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show more
Your Gateway to a Rewarding Career!.Are you passionate about helping clients and delivering outstanding customer service? Scenic Voyages is seeking a.
We foster a professional, supportive, and colla...Show more
We are looking for skilled individuals with a passion for hospitality to join our team.Our dining room coordinators enjoy flexible schedules with earnings potential of $15.A bright smile, the abili...Show more
A company is looking for a Revenue Assurance Coordinator, responsible for managing job-related documentation and ensuring accuracy in sales orders.
Key Responsibilities Create and maintain job jac...Show more
The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our pati...Show more
Entry-Level Hotel / Resort Coordinator – Help Create Exceptional Hospitality Experiences.Are you passionate about hospitality and looking to start your career in the hotel and resort industry? We are...Show more A company is looking for a Reservation Sales Agent to provide exceptional guest reservation experiences.Key Responsibilities Ensure superior guest impressions by adhering to call quality standard...Show more 
Groups Reservations Coordinator.The Groups Reservations Coordinator will manage the Passkey system.Passkey is a system heavily used on the group side and requires constant monitoring.In addition, t...Show more A company is looking for a Resy Hospitality Coordinator.Key Responsibilities Provide front-line service and support to restaurant partners and app users Troubleshoot issues related to Resy produ...Show more 
You will provide friendly support to ensure details are accurate and clients have smooth travel arrangements.Assist customers with booking flights, hotels, and transportation.Provide clear and frie...Show more
Morada Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Texas, Oklahoma, New Mexico, and Co...Show more
VETERANS ARE ENCOURAGED TO APPLY.Lonestar Equipment Solutions is a dynamic and rapidly growing organization.We are seeking an experienced and motivated Rental Coordinator to join our team.In this r...Show more
Richmond Equipment is a customer-focused, family-oriented company delivering high-quality vehicle rental and logistics services across Texas.
We pride ourselves on precision, reliability, and a team...Show more Remote Luxury Travel Coordinator – Curate Dream Vacations for Affluent Clients.As a premier luxury travel company, we specialize in crafting unforgettable vacations for high-net-worth clients.Remot...Show more A company is looking for an Events Coordinator (contract).Key Responsibilities Develop and execute enablement strategies to support operational priorities and achieve measurable outcomes Lead cr...Show more A company is looking for a Coordinator Awards and Recognition.Key Responsibilities Support the execution of awards and recognition programs across the enterprise Maintain tracking systems and da...Show more 
The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, presenting a cheerful...Show more
U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different a...Show more
Reservation Sales
Marriott International • Houston, TX, US
Full-time
Last updated: 6 days ago • Promoted
Remote Booking Coordinator
Scenic Voyages • Houston, Texas, United States
Remote
Full-time +1
Quick Apply
Last updated: 17 days ago
Dining Room Coordinator
Lupe Tortilla • Cypress, TX, US
Full-time +1
Last updated: 2 days ago • Promoted
Revenue Assurance Coordinator
VirtualVocations • Houston, Texas, United States
Full-time
Last updated: 30+ days ago • Promoted
Welcome Coordinator
CVS Health • Houston, TX, US
Full-time
Last updated: 12 days ago • Promoted
Remote Entry-Level Hotel / Resort Coordinator
ExploreMore with Fran • Houston, TX, US
Remote
Full-time
Quick Apply
Last updated: 29 days ago
Reservation Sales Agent
VirtualVocations • Humble, Texas, United States
Full-time
Last updated: 2 days ago • Promoted
Reservations Coordinator
Sonesta • Houston, TX, US
Full-time
Last updated: 2 days ago • Promoted
Hospitality Coordinator
VirtualVocations • Pasadena, Texas, United States
Full-time
Last updated: 2 days ago • Promoted
Reservation Assistant
Remotetravelcareers • Houston, Texas, United States
Remote
Full-time +1
Quick Apply
Last updated: 12 days ago
Celebrations Coordinator (PT)
Morada Cy-Fair • Houston, TX, US
Full-time +1
Last updated: 30+ days ago • Promoted
Rental Coordinator
Lonestar Equipment Solutions • Houston, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Rental Coordinator
Richmond Equipment • Richmond, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Remote Luxury Travel Coordinator
ExploreMore with Fran • Houston, TX, US
Remote
Full-time
Quick Apply
Last updated: 29 days ago
Events Coordinator
VirtualVocations • Humble, Texas, United States
Full-time
Last updated: 30+ days ago • Promoted
Awards and Recognition Coordinator
VirtualVocations • Pasadena, Texas, United States
Full-time
Last updated: 1 day ago • Promoted
LifeSpa Coordinator
Lifetime • Spring, TX, US
Full-time
Last updated: 2 days ago • Promoted
Reservation Manager
U-Haul • Houston, TX, US
Full-time
Last updated: 30+ days ago • Promoted