Medical Assistant Team Leader

TrueCare is a reputable healthcare provider dedicated to serving the San Diego and Riverside Counties. We focus on offering compassionate and comprehensive care to underserved communities, ensuring that healthcare is accessible to everyone, regardless of income or insurance status. Our goal is to improve the health of diverse communities through affordable, culturally sensitive services and to be the leading healthcare provider in the region, providing exceptional patient experiences through innovative, integrated care.

The Medical Assistant Team Leader plays a vital role in overseeing the daily operations of front and back-office staff, ensuring effective and efficient teamwork with a strong emphasis on customer service and high-quality healthcare delivery. This position involves leading, planning, and organizing daily to monthly functions, while ensuring compliance with departmental policies and procedures.

Responsibilities :

• Supervise and manage the workflow of front and back-office staff to maintain efficient patient flow.
• Monitor, coach, and mentor staff, providing ongoing performance evaluations and feedback on clinical skills and daily operations.
• Identify opportunities to enhance employee morale and motivation.
• Oversee the training of new and current employees, ensuring skill competencies are met.
• Deliver continuous training for process updates and assist staff in correcting any deficiencies.
• Assist in creating and managing weekly and daily staff schedules.
• Track absenteeism and manage time-off approvals.
• Prioritize workflow to maximize productivity, employee satisfaction, and patient care quality.
• Collaborate with management in preparation for and delivery of staff meetings and mandatory training sessions.
• Provide back-up support for the medical assistant team as needed.
• Act as the department’s computer Super User for troubleshooting minor computer issues.
• Work with management to achieve patient, employee, and physician satisfaction goals.
• Contribute to the development and implementation of departmental policies and procedures.
• Maintain confidentiality of medical records according to HIPAA protocols.
• Participate in quality improvement activities to enhance TrueCare’s success.
• Assist in audits as required.

Qualifications :

Preferred Qualifications :

The hourly pay range for this role is $30.12 - $43.67.

TrueCare is committed to a policy of Equal Employment Opportunity, ensuring a workplace free from discrimination for all applicants and employees based on any characteristic protected by applicable law. We support all team members in our organization.