Patient Access Associate - East Jefferson General Hospital Transplant Clinic

Patient Access Associate

Your job is more than a job. As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. You're often the first point of contact during the patient registration and admissions process interacting face-to-face, as well as by telephone, web, or through an interpretative service. Your personality and professionalism shine as you collaborate with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they may feel stressed or vulnerable. You hold their hand mentally, spiritually, and sometimes even physically, when needed. And while you give your all and focus on a satisfactory experience for each patient, we focus on giving you the tools and support to build your future in an environment committed to growth and a culture committed to your personal and professional well-being. We're in this together. Right?

Your everyday includes greeting patients, guests, and family members both on phone or in person, and scheduling patients for services with appropriate provider, location, and time. Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up. Register patients by entering accurate demographic, financial class, insurance information and revise errors. Initiate bed placement, reservation, transfer, and / or discharge based on requests from clinical providers, case management, etc. Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants / resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate. Request and document patient demographic, insurance, guarantor, MSP, and PCP / Referring Physician information, validate against current system, and ensure patient / guarantor sign all applicable documentation, such as consents and financial assistance loan application. Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Contact case management and / or provider to assist with appropriate department placement for clinical services. Inform patient / guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals. Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient / guardian about available options for services.

The must-haves minimum : High School Diploma / GED or appropriate work experience.