Technical Account Manager

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

Position Summary

We are seeking a technically proficient and client-focused professional to join our team as a Technical Account Manager. In this role, you will serve as a trusted advisor to our clients, combining deep technical knowledge with strong relationship management skills to ensure clients derive maximum value from our solutions. Reporting directly to the VP of IT, you'll dive deep into understanding each client's environment, challenges, and goals. You'll collaborate with our internal technical teams to ensure seamless delivery of services, while also partnering with sales to identify opportunities for growth and innovation. This role is ideal for someone who thrives at the intersection of technology and relationships - someone who can speak both the language of IT and the language of business, and who's excited to help clients succeed through thoughtful guidance and hands-on collaboration.

Key Responsibilities

• Build and maintain strategic, trusted advisor relationships with assigned clients, serving as their primary point of contact for both technical and account-related matters.
• Act as a proactive partner to clients, ensuring they receive ongoing value from our services through thoughtful communication, regular check-ins, and tailored support strategies.
• Serve as a key escalation point for client concerns, resolving issues with urgency and professionalism while coordinating with internal teams as needed.
• Collaborate with clients to uncover and define future projects and support needs, translating business goals into actionable IT solutions.
• Develop and maintain multi-year lifecycle plans that align with each client's evolving business objectives and technology roadmap.
• Lead Quarterly Business Reviews (QBRs), presenting insights, performance metrics, and strategic recommendations to ensure alignment and foster long-term partnerships.
• Work closely with internal technical teams and the sales department to scope solutions, set timelines, and manage deliverables that meet client expectations.
• Generate and deliver ad-hoc reports using internal tools to provide clients with visibility into performance, usage, and service metrics.
• Support clients with hardware and software procurement, including quoting and vendor coordination.
• Maintain strong relationships with key vendors to ensure timely and effective delivery of client-requested solutions.
• Monitor and report on service level performance, identifying trends and opportunities for improvement.
• Stay informed on industry trends, emerging technologies, and market shifts that may impact client environments, offering proactive guidance and recommendations.

Requirements

What ATB Technologies Brings To The Table

Salary Description

$70,000 - $100,000