Junior System Administrator

Overview

Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.

Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack talent program are designed to help you excel.

Join our forward-thinking team where excellence and creativity are valued every day. Ready to take your career to new heights? Cook Systems is where your journey to success begins!

Summary

Summary : The Support Specialist plays a critical role in managing application-level support for the Licensure and Regulation System (LARS) and Zendesk. This position is responsible for configuration, ticket resolution, and workflow optimization to ensure efficient system operations. The role requires proactive problem-solving and effective communication to maintain the external help desk system.

Responsibilities

• Maintain and support the Zendesk help desk system, ensuring timely resolution of user inquiries and requests.
• Process change requests efficiently, implementing solutions as directed.
• Collaborate with application coordinators, trainers, and QA personnel for cross-functional support and system improvements.
• Document system changes, maintain logs, and communicate status updates effectively.
• Complete and address routine LARS and Zendesk support tickets within specified timelines.
• Provide weekly status updates to requestors and the LARS Application Manager on configuration requests.
• Document all modifications made to LARS in the Application Change Log and store supporting documentation in SharePoint.

Required Skills

Work Arrangement

Hybrid

Why Work with Us

At Cook Systems, we don't just offer jobs—we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to :

Cook Systems values ideas, contributions, and career growth. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.

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