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Service Dispatch / Coordinator

Service Dispatch / Coordinator

AIR Control ConceptsMinneapolis, MN, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • Service Dispatch / Coordinator Job Location : Minneapolis MN FLSA Status : Exempt This is a FULL-TIME position Overview : Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration.
  • With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.
  • We understand that success in the HVAC industry goes beyond individual accomplishments.
  • That's why we believe in the power of unity and collaboration.
  • By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.
  • This position is with one of our operating companies’ Midwest Mechanical Solutions.

Check out our website here :

  • AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America Job description : The Service Administrator plays a critical role within the MMS Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management.
  • This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time.
  • This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.

    • Essential Duties and Responsibilities :

  • Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
  • Serve as the central point of contact between customers, field technicians, and internal stakeholders.
  • Communicate upcoming work schedules and job details via email, phone, and text.
  • Update technician work assignments and job statuses using service management software.
  • Process completed work orders, generate customer invoices, and ensure timely billing.
  • Track and reconcile accounts payable and receivable related to service work.
  • Manage inventory needs and coordinate material procurement for active projects.
  • Monitor open work orders to ensure timely completion and documentation.
  • Manage warranty claims, returns, and communication with manufacturers as needed.
  • Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
  • Support process improvement initiatives and provide administrative support to the Service Manager.
  • Perform additional administrative duties as assigned to support department efficiency.

    • Experience and Requirements :

  • High school diploma or equivalent required; Associate’s degree preferred.
  • Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity.
  • Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and attention to detail.
  • Ability to manage multiple priorities independently.
  • Strong interpersonal skills with the ability to collaborate effectively across teams.

    • Must demonstrate MMS Core Values :

  • driven and self-motivated, can-do attitude, team player, customer driven, do what’s right and accountable Working Conditions and Frequency : Work is completed on a laptop in an office environment with prolonged periods of sitting.
  • The ability to work remotely occasionally is available once training is fully complete.
  • You must be able to commute to our office in Golden Valley, Minnesota.

    • Benefits :

  • We offer a competitive and comprehensive benefits package, including : 401(k) with employer match (immediate vesting) Medical – HDHP & PPO options Dental HSA with employer matching contributions FSA & Limited FSA Vision Employer paid life / AD&D insurance Voluntary life insurance plans Paid Family Leave PTO Paid Company Holidays – 10 Days Employer paid short-term disability Long-term disability Referral Bonus Opportunities Other voluntary fringe benefits These statements are not intended to encompass all job functions and qualifications of the position; rather, they are intended to provide a general framework of the qualifications of the position.
  • Job incumbents may be required to perform functions not specifically addressed in this job description.
  • AIR Control Concepts is an Equal Opportunity Employer.
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